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Thank you for shopping with ZenBracelets. This Shipping Policy explains how we process, ship, and deliver orders placed through our store and website (the “Services”). By placing an order, you agree to the terms outlined below.

Order Processing

• Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• Order Confirmation: You will receive an email confirmation after placing your order and another notification once your order has shipped.
• Order Changes: Changes to an order (address, item updates, cancellations) must be requested within 12 hours of purchase.

Shipping Rates & Delivery

• Shipping Rates: Shipping charges are calculated and displayed at checkout.
• Delivery Time: Delivery times vary based on your location and selected shipping method. Typical delivery ranges:Domestic: 3–7 business daysInternational: 7–21 business days
• Tracking: Once shipped, you will receive a tracking number to monitor your package.

Shipping Locations

We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at zenbracelets.com@gmail.com for assistance.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or fees imposed by your country’s authorities. These charges are the responsibility of the customer.

Delivery Issues

• Lost or Delayed Packages: While we work with trusted carriers, we are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
• Incorrect Addresses: Customers are responsible for providing the correct shipping address. Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.
• Damaged Items: If your order arrives damaged, contact us within 48 hours of delivery with photos, and we will work to resolve the issue promptly.

Returns & Exchanges

For details about returning or exchanging products, please refer to our Return Policy.

Contact Us

For any shipping-related inquiries, please email us at zenbracelets.com@gmail.com or write to us at:
ZenBracelets
Chendai Town, Yunxiao County,
No. 311, Shuangling Village,
Chendai Town, Yunxiao County, 漳州市, FJ, 363308, CN

1. Are your bracelets made from real stones?
Yes. Every bracelet is made from genuine gemstones and natural materials. We handpick each stone for its quality, color, and character before it’s crafted into a bracelet.

2. How do I choose the right size?
Measure your wrist with a soft tape or string, then add about half a centimetre for comfort. Each bracelet is made to fit your exact size, so it feels secure but never tight.

3. Will my bracelet look exactly like the photos?
Not exactly. Because every gemstone is natural, slight variations in color and texture make each bracelet unique, that’s part of its charm and authenticity.

4. How should I care for my bracelet?
Keep it dry and away from perfumes, saltwater, and strong chemicals. Wipe gently with a soft cloth to keep the stones bright and the finish smooth.

5. Do you ship internationally?
Yes. We ship worldwide with tracking on every order. Delivery times vary by country, but we’ll email you updates once your bracelet is on its way.